TERMS AND CONDITIONS
About Us
This website is owned and operated by Solo Signs UK Ltd who are dedicated to your satisfaction. If you have any suggestions or comments, or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact Details:
Solo Signs UK Ltd,
Unit 8 Hemlock Park,
Hyssop Close,
Cannock,
WS11 7FB,
United Kingdom
Phone: 01543 574156
Email: info@solosignsuk.com
VAT No: GB152349026
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from Europe, Australasia, North America or anywhere else, place your order and your card company will convert the transaction to Euros, Dollars or your own currency.
We accept Visa, Amex and MasterCard. Paypal payments are accepted but please contact us for details of how to pay using this method. If you do not wish to pay online, you may send your card information via phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Custom or Personalised Items
For orders of standard items that require personalisation details, such as contact detail changes on banners, a proof will be emailed to you for your confirmation within 2 days of placing your order. Acceptance of the final design will be required before your order can be made and shipped.
For orders of fully customisable products, such as full menu displays, a proof will be emailed to you for your confirmation within 7 days of placing your order. Acceptance of the final design will be required before your order can be made and shipped.
Discounts
Discounts for bulk orders will be applied automatically at the checkout stage and applied as follows:
10 – 14 items 5% discount
15 – 19 items 10% discount
20 – 24 items 15% discount
25 – 30 items 20% discount
31 – 34 items 25% discount
35+ items 30% discount
All items are included in the discount programme except those items found in the ‘Menu’s & Displays’ and ‘Banners, Boards & Extras’ categories.
Shipping And Handling
Shipping & Returns
All items are available with free postage. Postage upgrades can be selected, and these costs are clearly shown before you complete your order.
It is our intention to complete orders as quickly as possible and to provide the most efficient and cost effective delivery method.
Orders for stickers and printed or cut vinyls are shipped next working day 2nd class with the Royal Mail as standard. Bulk orders of these products will be upgraded free of charge to a Royal Mail tracked 48 service, and tracking information will be emailed to you.
Larger items such as A-boards and menus etc will be shipped within 2 working days with an alternative courier on a 2-3 day service. These are all tracked and the tracking information will be emailed to you when your order ships.
Custom designed items, or products with a personalised element, will be made and shipped within 2 working days of confirmation of artwork for banners and menus, and within 7-14 days for A-boards and flags.
If you are not generally at home during the day please consider having your order sent to an alternative address such as to a neighbour, or your place of work.
Free delivery is offered to all UK addresses. We can deliver internationally but please contact us directly if you have any queries about delivery locations. If you can do this by email and provide a delivery postcode (or location if no postcode is available) along with the product you are interested in, we will get back to you as quickly as possible.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
Please note that additional customs charges and import duty may apply when your order arrives in the destination country. These charges are your responsibility to pay and are not set by, collected or administered by us or the UK tax authorities. These fees and charges are made by the individual countries tax authorities and are collected by the couriers with an administration fee. We do not have any control over these and they are required to be paid before your order can be delivered to you.
UK orders typically take between 2 and 7 days to arrive, only longer than 48 hours during busy or seasonal periods such as bank holidays or Christmas for example. If an item is out of stock or requires personalisation then delivery may take up to 28 days. If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
International orders typically take 5-10 days to arrive but please allow up to 28 days for delivery.
Please contact us for any further specific information.
Returns and Refunds
We offer a 28 day no-quibble money back guarantee! Any personalised or custom designed items that have had artwork and design approval are not covered by this guarantee.
You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with the item(s) still in their original packaging. Items that have been used, soiled or damaged in any way will invalidate our offer.
Delivery Schedule
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK 20% VAT is included. All other orders are VAT free although customs and import tax may be applied in your country for which you are responsible.
Credit Card Security
When an order is placed on our website, credit card numbers are not stored either on paper or electronically. Our Payment processers and Banks use encryption when processing payments and comply with PCI Standards – using 128 bit encryption. Your details are never held in clear text on any website. Solo Signs UK Ltd is certified as PCI DSS compliant.
Guarantee
We guarantee your satisfaction. All of our products come with a 28 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us using the form on the contact us page, alternatively you can email us at info@solosignsuk.com or call on 01543 574156 (International +44 1543 574156) or write to us at Solo Signs UK Ltd, Unit 8 Hemlock Park, Hyssop Close, Cannock, WS11 7FB, United Kingdom.
Returns Policy
Your rights to return goods are protected under UK law..
You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days on receipt of the goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
Returns are not accepted on personalised or custom items that have had artwork and design approval.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.